Help center

Everything you need to buy a top-up or a code at Igorval and follow your order.

How to top up a game

1. Find your game. Use the search bar, or browse Top Ups and the other categories in the menu.
2. Pick a package, for example the amount of diamonds or credits you want.
3. Enter your game account details. Usually your user ID, and for some games a server or zone too. You find them in the game, normally on your profile screen.
4. Wait for the account check. For most games we check your account automatically once the details are filled in, and show your in-game name when the game provides it. Make sure it's you before you continue.
5. Select Top up now.
6. Review your order and pay. Check the game, the package and your account details one last time. Signed in? You can apply a coupon here.
7. Done. The next screen shows your order's status and its order ID. Most top-ups arrive in your game within a few minutes.

How to buy a gift card or code

1. Pick the card and the value you want, then select Buy now.
2. Enter your email address if you're not signed in, and pay.
3. Your code appears on the order screen as soon as it's ready. Copy it and keep it safe: anyone with the code can use it.

How to check your orders

With an account: go to Account → Order center. Every order you placed while signed in is listed there, newest first. Select an order to see its full details: status, order ID, the game account it went to, your code (for gift cards) and what you paid.

As a guest: the order screen you see after paying shows your order's status and its order ID. Keep the order ID: it's what our team needs to find your order. To have all your orders in one place, create an account before your next purchase.

What the order status means

• In progress: we're placing your order or confirming it with the game provider. This usually takes seconds, sometimes a few minutes. It updates by itself.
• Completed: delivered to your game account, or your code is ready.
• Not completed: the order couldn't be delivered, so nothing was sent. If you used a coupon, it's back in your account. See the Refund policy.

Coupons

Signed-in customers can use coupons at checkout. Find yours in Account → Coupon, or add a promo code there. Each coupon can be used once and may have a minimum spend or an expiry date.

Your account

• Create an account with Log in / Sign up in the top bar. We email you a code to confirm your address.
• Forgot your password? Choose "Forgot password" on the sign-in screen and follow the emailed code.
• Messages from us (promotions and service notices) are in Account → My messages.
• Store credit you've received is in Account → My wallet.

Something went wrong?

• Wrong account details: a top-up sent to the details you entered can't be reversed, so double-check them (and the in-game name, when shown) before you pay.
• Order in progress for a long time: most orders finish within minutes. If one is still in progress after [24 hours], contact us.
• Didn't get your top-up: check the order's details first. If it says Completed but nothing arrived, restart the game and check again, then contact us.

Contact us

Write to [support email] with your order ID, and we'll help you as soon as we can.