Refund policy

Last updated: [date]

Digital products are delivered instantly and can't be returned, so refunds at Igorval work as follows.

When you get a refund

• Your order wasn't delivered. If an order fails, nothing is delivered and you are not charged; a coupon you used goes back to your account.
• We delivered the wrong item compared to what you ordered.
• Your order is stuck. If an order stays "in progress" for more than [24 hours], contact us and we'll either complete it or refund it.

When we can't refund

• The top-up was delivered to the game account details you entered, even if they were wrong.
• A code was delivered and shown to you (codes can't be taken back once seen).
• You changed your mind after delivery.
• The game's publisher suspended or restricted your game account.

How to ask for a refund

Write to [support email] within [14] days of the order with your order ID (it's on your order page). We reply within [2] business days.

How refunds are paid

Refunds go back to the original payment method, or, if you prefer, to your store wallet. [Payment provider processing times may apply.]

Your rights under consumer law in [Country] are not affected by this policy.